The staff at the Cairo Kidney Center is committed to providing you with excellent medical care and delivering this care with respect for your individuality and dignity.
Your Rights
You have, among other rights, the right to:
- Be treated considerately and with respect and to have your questions or requests for information answered courteously
- Be informed of your health status and participate in the development and implementation of your plan of care
- Request the name and specialty of the doctor responsible for coordinating your care and the role of all others involved in that care
- Make informed decisions regarding your care
- Refuse diagnostic and treatment procedures; nevertheless, to still receive the best help that your health care team can offer you under the circumstances
- Be given a full explanation of any research study or training program before you agree to participate in it, as well as the right to refuse to participate
- Personal privacy
- Receive care in a safe environment and to be free from all forms of abuse or harassment
- Formulate advance directives and have hospital staff comply with these directives to the extent provided by law
- Have a family member or personal representative and your own physician notified of your admission to the hospital
- Be free from restraints and seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff
- Obtain assistance in planning for personal safety and accessing protective services
- Examine a copy of your itemized hospital bill and receive an explanation of it
- Inquire about the possible financial aid available to help in paying your bill and to receive prompt and courteous assistance in obtaining any aid for which you are eligible
- Confidentiality of all records and communications to the extent provided by law
- Informed consent to the extent provided by law
- Upon request, to inspect and receive a copy of medical records
- File written or verbal grievance about care rendered in the hospital
- Receive prompt life-saving treatment in an emergency without discrimination on account of economic status or source of payment
- Complete information on alternative treatments which are medically viable, if you are a breast cancer patient
Your Responsibilities as a Partner in Your Care
As a patient of the Cairo Kidney Center, you have, among other responsibilities, the responsibility to:
- Be on time for scheduled appointments and telephone the Medical Center when you are late or have to reschedule an appointment.
- Bring with you information about your present and past illnesses, hospitalizations, medications, and other matters relating to your health. Be open and honest with us about your health and your medical history, so that, together, we can make informed decisions about your care.
- Ask any questions you or your family members may have regarding your health, and we will be pleased to answer them. Tell us immediately if you do not understand any information or instructions you receive regarding your health or if you think you will be unable to carry out any instructions.
- Follow your physician’s advice and instructions and take all medication as prescribed. Let us know immediately about any changes in your symptoms or general condition. We are partners in your care during your stay in the hospital as well as after you leave.
- Promptly pay your Medical Center bill and provide us with any information you have about your health insurance so that we can process your bill quickly and appropriately.
- Be considerate of other patients and their needs.
- Observe "No Smoking" rules.
